FAQ

Frequently Asked Questions (FAQ)

 General

1. What is Clear Sky Broadband?

Clear Sky Broadband is a new innovation in broadband service brought to you by the Nigerian Communication Satellite and is 100% reliable. This Internet technology area has a coverage area of all 36 states and all 774 Local Government Areas in Nigeria. Our Ka-Band Internet sets itself apart by providing geographically, limitless coverage to any location that might need it. It reaches unmatched performance and reliability. There is no need for fiber-optic cables when you use Clear Sky Broadband. Say goodbye to slow Internet and useless cables that easily get affected by the weather. Say hello to a seamless brand new solution that can help you stay connected even if there is some rain. Establish far-reaching business connections and increased productivity to catapult your business above your competition. With Clear Sky Broadband, you can surf the web at amazing speeds, download music, and stay connected to your family and friends.

2.   What is Clear Sky Broadband’s coverage area?

We cover the entire country of Nigeria,using our Ka-Band satellite service from the Federal Republic of Nigeria. Our service is far-reaching across the country.

3.   Is there a limit to how much I can download?

That would depend on your needs forInternet capacity and speed. Talk to us at Clear Sky Broadband to figure out the appropriate plan for you. If you are a heavy user who wants to download large files at high speed, we can provide an appropriate plan with large data allowance. For home users who have less Internet requirements, we also have plans for you!

4.   Who do I contact if I need help?

You can visit our website and fill out the contact form if you have any further questions. You can also call us at +234-­7036938629.

5.   Is Clear Sky Broadband affected by weather?

Clear Sky Broadband is only affected by extreme weather conditions. In normal weather conditions, including heavy rain,we can still provide you uninterrupted Internet access. Clear Sky Broadband’s Internet speeds may slow down a little under extreme weather conditions but once the extreme weather clears, your speed will return back to normal.

6.   What are the minimum requirements for my computer?

Your computer can have Windows XP, WindowsVista, Windows 7, and Windows 8. As for Mac users, your system has to have OS10.4 or higher. Linux OS users would work as well. Most computers would work as long as it has an Ethernet interface card or Wireless Network Adapter

 Broadband Performance

1.   How fast is Clear Sky Broadband?

Clear Sky Broadband offers download speedsup to 1Mbps to 10Mbps.

2.   How do I check my USAGE?

Log onto your Clear Sky Broadband account orcall customer service at +234-7036938629.

 Subscription

1.   How fast is Clear Sky Broadband?

Clear Sky Broadband offers download speedsup to 1Mbps to 10Mbps.

2.   How do I check my USAGE?

Log onto your Clear Sky Broadband account or call customer service at +234-7036938629.

 Equipment

1.   What equipment is necessary in order to getClear Sky Broadband?

You will need to have a small satellite attached to the roof of your home or business. You will also be required to have a small satellite modem connected to your computer(s). We will include set-up of this equipment with the initial phase of Internet service.

 Installation

1.   Can I install Clear Sky Broadband bymyself?

We recommend that all installations shouldbe completed by a trained and certified installer.

2.   When will somebody come install Clear SkyBroadband for me?

After you purchase Clear Sky Broadband satellite Internet services, a trained and certified installer will come to your home or business at your earliest convenience. All you need to do is tell the Clear Sky Broadband representative the day that you are available.

3.   Do I need to wait a certain amount of time after installation is complete in order to use my Internet?

No, you can use it right away!

 Billing

1.   What methods of payments do you accept?

We accept payment by check, bank depositsor transfers, Naira credit card, or PayPal. Payment details such as account information will be provided on your invoice.

2.   Can I update my subscribed plan within its running contract?

Yes. Fill out an online form or contact customer service by calling +234-7036938629.

3.   Who do I write my check to?

Clear Sky Broadband.

4.   Can I make advance payments?

We offer various payment frequencies,including monthly, quarterly, every six months, and annually.

5.   Do I get incentives or discounts on advance payments?

Yes, at Clear Sky Broadband, progressive discounts apply when you pay for more months at a time.

 Contact Us

We will be happy to answer any questions you have about our
Broadband Internet service. You can expect us to respond right away!

Contact Us through our form.


Alternatively, you can call us at +234-7036938629.